[KrakenKraken]

Been trying to replicate this all day. Gave up with the awful response speed on their chat and called directly. They are requiring  me to post it with UPS regardless of the battery leaking.

Guess I'll just have to box them or dry ice.

@mothered

Do you know whether there's another angle I can take.

Please provide the exact turn of events, from the moment you executed your SE, to their response(s) of where It stands today.

I orginally used their whats app support service to trouble shoot the headphones. I used the same method saying I woke up after chargeing it and the battery had leaked.

I then called them cause it had taken a full day to just send a few messages. The phone conversation concluded with them decideing my claim warranted a replacement. They instructed me that I had to send all the accessories and headset.

I told them that in the UK that we can't send damaged batteries via the mail which he responded that UPS provided the service to post it and I must send it back to them before they send a replacement.

I'm leaning towards calling again and saying that I contacted ups and the representative said that you can't post damaged batteries that have leaked. If that doesn't work boxxing them. The weight I believe doesn't demand dry ice.

Any alternatives you can think of.

Appreciate the help cheers

Quick edit

Possibley could say the battery is expanding and I don't feel safe sending it and if they ask just send corrupt photos

Where did you claim to have bought it from? Thinking of giving this a go myself, but don't know how to get around the fact that if it was bought from a store it should be returned there.