[miminu]

I did ASOS a week ago via email, their customer service is pretty good and it was easy work tbh, I got a full refund too, around £200

dna

If I may ask and for Informative purposes, did they pursue with any form of verification from the carrier etc?

Nope, my excuse was pretty good so they went ahead and asked me for a replacement or refund, and I chose refund. They did mention they'll ask the courier service about it not arriving but thats likely just protocol and the response they have to give.

What was your excuse exactly? I thought asos offered full tracking on orders, so they'd know if it arrived?