[mothered]

I actually have some good proof if I do, do a bank dispute. It'd be my first ever just worried about a possible recharge
https://imgur.com/a/dcExFt5, then I got an email today same generic email saying they sent me the books ontop of the laptop and to send back the wrong items again**

Have you actually sent this to Amazon and asked why you haven't received the refund?

Be adamant and don't take no for an answer.

Yeah I made sure to call back and speak to multiple reps its the return center who will issue the refund when sending it back I guess. Gonna try my backup plan now

Judging by the Information you have In your favor and their contradictory management of your claim, assume an authoritative figure and you "will" succeed.

Please keep us updated.