[XNatsuX]

What's the nature of the SE, meaning exactly what are they replying to?

For example, If It's an Investigation, a delay Is expected and considered standard procedure.

hei mothered i can tell you they are normally fast, but lately there have been too many ppl SEing them with 1 person opening up to 10 cases( yes they are greedy), they donthvae that much staff to follow it up. So case takes a long duration to get solved.