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+--- Thread: [Logitech] No response? (/Thread-Logitech-No-response)
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[Logitech] No response? - Jora - 11-19-2018
So I've contacted them via email and they haven't responded to me. It's been two days and still no response. Did I do something wrong? Or are they just slow via email support?
[Logitech] No response? - Dp110096 - 11-19-2018
Yeah don’t worry. They’re just really slow. Takes me about 3-5 days to get a response from them.
RE: [Logitech] No response? - Jora - 11-19-2018
(11-19-2018, 04:38 AM)Dp110096 Wrote: Yeah don’t worry. They’re just really slow. Takes me about 3-5 days to get a response from them.
Oh okay, thanks for the info.
RE: [Logitech] No response? - XNatsuX - 11-19-2018
they dont work weekend---------------haha
RE: [Logitech] No response? - ID3F4CTED - 11-19-2018
(11-19-2018, 04:35 AM)Jora Wrote: So I've contacted them via email and they haven't responded to me. It's been two days and still no response. Did I do something wrong? Or are they just slow via email support?
They are always slow via email and it can take up 1 week before they reply.
Calling is much faster, but they will ask alot of questions.
RE: [Logitech] No response? - Qlova - 11-19-2018
They're slow to respond but you can contact them on twitter or simply call to speed up the process.
RE: [Logitech] No response? - mothered - 11-20-2018
What's the nature of the SE, meaning exactly what are they replying to?
For example, If It's an Investigation, a delay Is expected and considered standard procedure.
RE: [Logitech] No response? - XNatsuX - 11-20-2018
(11-20-2018, 05:33 AM)mothered Wrote: What's the nature of the SE, meaning exactly what are they replying to?
For example, If It's an Investigation, a delay Is expected and considered standard procedure.
hei mothered i can tell you they are normally fast, but lately there have been too many ppl SEing them with 1 person opening up to 10 cases( yes they are greedy), they donthvae that much staff to follow it up. So case takes a long duration to get solved.
RE: [Logitech] No response? - mothered - 11-20-2018
(11-20-2018, 06:39 AM)XNatsuX Wrote:(11-20-2018, 05:33 AM)mothered Wrote: What's the nature of the SE, meaning exactly what are they replying to?
For example, If It's an Investigation, a delay Is expected and considered standard procedure.
hei mothered i can tell you they are normally fast, but lately there have been too many ppl SEing them with 1 person opening up to 10 cases( yes they are greedy), they donthvae that much staff to follow it up. So case takes a long duration to get solved.
It does vary and In terms of being Inundated with claims, I certainly agree with you.
Appreciate your reply.
RE: [Logitech] No response? - Jora - 11-20-2018
Update #2:
After 2 days of waiting for a response, I decided to reply to them stating that it has been 2 days. Monday, 11/19/18, came and they just gave me a replacement after that. Now, I'm just waiting for the tracking number.