[tuilar25]

An Investigation Is predominantly opened for high value Items. It's not worth their time and paperwork for Items of low value.

What's the cost of the earphones?

I stated it above already. 136.99 gbp

I see, I overlooked It In your Initial post.

They may well be cracking down on claims by opening Investigations, That amount Is usually very easily SEd.

yeah idk, i just arranged a return now. explained that I found it. so unfortunate though wow