[mothered]

thats what i was thinking, i was very confident going into this as its only a pear of earphones and looks like they changed up since i used to do this

An Investigation Is predominantly opened for high value Items. It's not worth their time and paperwork for Items of low value.

What's the cost of the earphones?

I stated it above already. 136.99 gbp

I see, I overlooked It In your Initial post.

They may well be cracking down on claims by opening Investigations, That amount Is usually very easily SEd.