[mothered]

Only thing is - I have never boxed before, how do businesses usually react? Will they contact you saying its missing and that they need to send you a new one or do I need to reach out to them asking on an update? I know it will vary from business to business but just wondering if you have any tips

It's not possible to be conclusive on the actions taken.

They may well Issue a refund/replacement there and then (I've experienced this a few times), or they may open an Investigation (check with the carrier, consignment details etc)- which by no means Is a failed SE. The majority of Investigations have a successful outcome.

Will keep you posted

Please do, no rush.