[mothered]

but so far I've basically just confused the fuck out of them and told them part of the tag is worn off and my camera won't let me zoom in any further to get a clearer picture.

What was their response to this?

If you need a serial for the G920 Driving Force Racing Wheel, let me know. I have quite a few.

Another serial would be great if it's not already used. So far I've convinced them that I can't get a closer picture of the serial number but they still wanted a picture with the case I.D. Atm i'm waiting for their reply, for some reason one of the reps I spoke with on the phone created another support case and today I got an email saying my issue with my G920 was resolved (they closed the extra case they created) and a few hours later I got another email from them asking for the picture of the case I.D again and they would replace it. I'm going for the "I just got an email saying my case was resolved, why are you asking for more pictures after I've already sent you all the other ones you wanted" (playing dumb/annoyed) routine. So if anyone has a G920 and can take a pic with my case i.d or photoshop it in that would be great.

They're working In contradiction, which Is extremely poor customer service/support.

Check your Private Messages. I've sent you two serials.