[mothered]

I emailed them, they say sorry what would you like your form of payment in, I say it and 1 hour later I got refunded in Rakuten points since Its what I asked for.

It doesn't get any easier than that.

You probably dealt with an Inexperienced rep, or someone who simply couldn't care less about your claim.

Yeah thats very likely

At the end of the day, you've successfully SEd and that's all that matters.

How It was achieved, Is Immaterial- It's the result that counts.