[tjayc]

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

You're welcome.

Your next course of action will be based on their response. Please keep us updated when developments come to hand.

Just keep us updated here, Fitbit can be a pain in the ass and take multiple tries, but the SE always wins.

They said that I had to return it that there was no way to get a replacement as it was a weird faulty item...

I copy the email "Hi Juan,

Thanks for chatting with me today with regard to your Fitbit Charge 2 that won't turn on.

Before we proceed, we'll need you to ship your product back to our warehouse. Please send your product to:

ModusLink B.V.
Fitbit Returns Center
Smakterweg 100
5804 AM Venray
Netherlands

Please also leave a note stating:
Your name: Juan Lopes
Case: 26923127

In order for this process to move as quickly as possible, provide us with your tracking number as soon as you ship your package. Please understand that Fitbit is not responsible for shipping costs or lost-in-transit packages that were shipped without a tracking number. We'll send your replacement within 5 business days after we get your package at our warehouse.

Let us know if you have any additional questions.

Sincerely,
Ma. Luisa O. and the Fitbit Team "