[tjayc]

Hey guys Im new in SEìng and I tried fitbit charge 2, they sent me replacement but they cancelled the order, is there anything I can do to avoid boxing them? Thanks beforehand.

[Jimbo39238]

Did they give a reason as to why it was cancelled?

[tjayc]

Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

[mothered]

Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

[tjayc]

Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

[TerabyteGuy]

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

Always happens this means they will email you back asking for the device in return first ,

You can try doing multiple orders since without the method you can just hope and check they won’t cancel it , to be honest they cancel 7 out of 10 so good luck

[tjayc]

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

Always happens this means they will email you back asking for the device in return first ,

You can try doing multiple orders since without the method you can just hope and check they won’t cancel it , to be honest they cancel 7 out of 10 so good luck

Any way of avoiding returning it? Thanks edit: yeah they asked for the return ... no solution for that right¿

[mothered]

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

You're welcome.

Your next course of action will be based on their response. Please keep us updated when developments come to hand.

[AllWrappedUp]

Just keep us updated here, Fitbit can be a pain in the ass and take multiple tries, but the SE always wins.

[tjayc]

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

You're welcome.

Your next course of action will be based on their response. Please keep us updated when developments come to hand.

Just keep us updated here, Fitbit can be a pain in the ass and take multiple tries, but the SE always wins.

They said that I had to return it that there was no way to get a replacement as it was a weird faulty item...

I copy the email "Hi Juan,

Thanks for chatting with me today with regard to your Fitbit Charge 2 that won't turn on.

Before we proceed, we'll need you to ship your product back to our warehouse. Please send your product to:

ModusLink B.V.
Fitbit Returns Center
Smakterweg 100
5804 AM Venray
Netherlands

Please also leave a note stating:
Your name: Juan Lopes
Case: 26923127

In order for this process to move as quickly as possible, provide us with your tracking number as soon as you ship your package. Please understand that Fitbit is not responsible for shipping costs or lost-in-transit packages that were shipped without a tracking number. We'll send your replacement within 5 business days after we get your package at our warehouse.

Let us know if you have any additional questions.

Sincerely,
Ma. Luisa O. and the Fitbit Team "