[AllWrappedUp]

Hi (my namee),


I’m getting back in touch about your order.


I'm sorry to hear your order didn't quite make it to you,


There is no need to worry,  I am definitely able to help.


So, I can get this sorted for you as soon as possible could you please confirm if the delivery address we have for this order is correct:


(my address)

Once I have this information, I'll be able to investigate this further.  


I hope this helps. In the meantime, if you have any further questions (my name), please get back in touch as I'll be happy to help you. You can also head over to our help pages here where you can find lots of helpful info, just Click Here.

Best Wishes,

(asos rep name)

ASOS Customer Care

ooo what did they say

The OP has agreed to keep us updated, just wait until he receives the reply.