[Z4YN0112]

Hi (my namee),


I’m getting back in touch about your order.


I'm sorry to hear your order didn't quite make it to you,


There is no need to worry,  I am definitely able to help.


So, I can get this sorted for you as soon as possible could you please confirm if the delivery address we have for this order is correct:


(my address)

Once I have this information, I'll be able to investigate this further.  


I hope this helps. In the meantime, if you have any further questions (my name), please get back in touch as I'll be happy to help you. You can also head over to our help pages here where you can find lots of helpful info, just Click Here.

Best Wishes,

(asos rep name)

ASOS Customer Care

ooo what did they say

[AllWrappedUp]

Hi (my namee),


I’m getting back in touch about your order.


I'm sorry to hear your order didn't quite make it to you,


There is no need to worry,  I am definitely able to help.


So, I can get this sorted for you as soon as possible could you please confirm if the delivery address we have for this order is correct:


(my address)

Once I have this information, I'll be able to investigate this further.  


I hope this helps. In the meantime, if you have any further questions (my name), please get back in touch as I'll be happy to help you. You can also head over to our help pages here where you can find lots of helpful info, just Click Here.

Best Wishes,

(asos rep name)

ASOS Customer Care

ooo what did they say

The OP has agreed to keep us updated, just wait until he receives the reply.

[QWERTYUIOP]

Hello,

We're getting back in touch about your order (hidden).

Good news! We've replaced the following item(s) as requested:

BOSS trunks 3 pack in black - Black/S
Nike Woven Shorts In Pink 832230-684 - Pink/XS

Your replacement order number is (hidden) and will be delivered to the following address:

(hidden)


Your order will arrive on or before 15/10/2018 and you'll receive a shipping confirmation email once your order has left our warehouse.

If your replacement order has been sent on a trackable service, you can follow its progress using the link in your shipping confirmation email.

If you have any further questions, please let us know – we’ll be happy to help.

Best wishes,

ASOS Customer Care



Replacement was easy, wasnt a refund but atleast it was boxers so cant have too many.
thanks for everyone's help will add things later if anything happens.

[AllWrappedUp]

You could always just return the replacement bro, you still won.