[TerabyteGuy]

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

Always happens this means they will email you back asking for the device in return first ,

You can try doing multiple orders since without the method you can just hope and check they won’t cancel it , to be honest they cancel 7 out of 10 so good luck