[Rednaxela1]

Use the "wrong Item sent" method.

Can you elaborate please?

Exactly this:

If I'm right, you contact them stating the item in the box that was delivered was not the correct item you ordered, if they do ask you to send it back, I'm assuming find something in a store that is cheap and very similar to the weight of your product and send it back to them.  Correct me if I'm wrong though.

Adding to this, If you have an old Item you no longer need and they do In fact stock It, you can send that. Some companies don't even check their returns, but to be on the safe side It's best to opt for the above.

Many thanks. So i send a fully boxed product they stock to them instead? What about serial numbers and stuff on the back of the item that isn't from them that i would be returning?