RE: Thermaltake SE HELP 06-30-2018, 05:28 AM
#7
(06-30-2018, 05:14 AM)mothered Wrote:(06-30-2018, 04:58 AM)skrtja Wrote:(06-30-2018, 04:30 AM)mothered Wrote: A heads-up that any discussions pertaining to manipulating financial services, In your case, the fake VCC Is against forum rules.
Please elaborate further on the SE, the method used and why they're requesting the security deposit.
I emailed thermaltake saying that my powersupply blew up (its acting funky still). I have the serial number which they requested as well as the newegg invoice which I provided as well in filling out the eRMA form. I did the advanced rma option and filled in the vcc with a random. I then got an email that my replacement psu was shipped at 1:30 and at 5:30 that my package was on hold and that a security deposit is a must for advanced replacement services. I'm not sure how to continue .
In terms of the security deposit, what amount are they requesting?
Also, aside from the advanced rma option, were there any others available?
I assume they're asking the price of the psu. There was the normal return option in which I send them the psu and when they receive it they send the replacement.



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