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Thermaltake SE HELP - Printable Version

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+--- Thread: Thermaltake SE HELP (/Thread-Thermaltake-SE-HELP)

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Thermaltake SE HELP - skrtja - 06-30-2018

Thermaltake is asking for a security deposit when I put in a fake vcc for my advance service. [Image: BgYZhms]
What should I do next?
I don't have a real vcc

RE: Thermaltake SE HELP - Vultra - 06-30-2018

The image doesn't work. upload to imgur then, post the link here.

RE: Thermaltake SE HELP - skrtja - 06-30-2018

(06-30-2018, 02:46 AM)Mimiakira Wrote: The image doesn't work. upload to imgur then, post the link here.
Alright I fixed it and the screenshot should show.

RE: Thermaltake SE HELP - mothered - 06-30-2018

A heads-up that any discussions pertaining to manipulating financial services, In your case, the fake VCC Is against forum rules.

Please elaborate further on the SE, the method used and why they're requesting the security deposit.

RE: Thermaltake SE HELP - skrtja - 06-30-2018

(06-30-2018, 04:30 AM)mothered Wrote: A heads-up that any discussions pertaining to manipulating financial services, In your case, the fake VCC Is against forum rules.

Please elaborate further on the SE, the method used and why they're requesting the security deposit.

I emailed thermaltake saying that my powersupply blew up (its acting funky still). I have the serial number which they requested as well as the newegg invoice which I provided as well in filling out the eRMA form. I did the advanced rma option and filled in the vcc with a random. I then got an email that my replacement psu was shipped at 1:30 and at 5:30 that my package was on hold and that a security deposit is a must for advanced replacement services. I'm not sure how to continue .

RE: Thermaltake SE HELP - mothered - 06-30-2018

(06-30-2018, 04:58 AM)skrtja Wrote:
(06-30-2018, 04:30 AM)mothered Wrote: A heads-up that any discussions pertaining to manipulating financial services, In your case, the fake VCC Is against forum rules.

Please elaborate further on the SE, the method used and why they're requesting the security deposit.

I emailed thermaltake saying that my powersupply blew up (its acting funky still). I have the serial number which they requested as well as the newegg invoice which I provided as well in filling out the eRMA form. I did the advanced rma option and filled in the vcc with a random. I then got an email that my replacement psu was shipped at 1:30 and at 5:30 that my package was on hold and that a security deposit is a must for advanced replacement services. I'm not sure how to continue .

In terms of the security deposit, what amount are they requesting?

Also, aside from the advanced rma option, were there any others available?

RE: Thermaltake SE HELP - skrtja - 06-30-2018

(06-30-2018, 05:14 AM)mothered Wrote:
(06-30-2018, 04:58 AM)skrtja Wrote:
(06-30-2018, 04:30 AM)mothered Wrote: A heads-up that any discussions pertaining to manipulating financial services, In your case, the fake VCC Is against forum rules.

Please elaborate further on the SE, the method used and why they're requesting the security deposit.

I emailed thermaltake saying that my powersupply blew up (its acting funky still). I have the serial number which they requested as well as the newegg invoice which I provided as well in filling out the eRMA form. I did the advanced rma option and filled in the vcc with a random. I then got an email that my replacement psu was shipped at 1:30 and at 5:30 that my package was on hold and that a security deposit is a must for advanced replacement services. I'm not sure how to continue .

In terms of the security deposit, what amount are they requesting?

Also, aside from the advanced rma option, were there any others available?

I assume they're asking the price of the psu. There was the normal return option in which I send them the psu and when they receive it they send the replacement.

RE: Thermaltake SE HELP - mothered - 06-30-2018

(06-30-2018, 05:28 AM)skrtja Wrote:
(06-30-2018, 05:14 AM)mothered Wrote:
(06-30-2018, 04:58 AM)skrtja Wrote: I emailed thermaltake saying that my powersupply blew up (its acting funky still). I have the serial number which they requested as well as the newegg invoice which I provided as well in filling out the eRMA form. I did the advanced rma option and filled in the vcc with a random. I then got an email that my replacement psu was shipped at 1:30 and at 5:30 that my package was on hold and that a security deposit is a must for advanced replacement services. I'm not sure how to continue .

In terms of the security deposit, what amount are they requesting?

Also, aside from the advanced rma option, were there any others available?

I assume they're asking the price of the psu.  There was the normal return option in which I send them the psu and when they receive it they send the replacement.

A deposit Is defined as an Installment, that Is, partial payment of the full cost of the Item so I assume they're requesting part payment.

You should've opted for the latter (send the PSU) and use the empty box method, but we need to address the Issue at hand. Tell them you've spoken with your bank's card services department, and you're awaiting the Issue of a replacement card- due to your current card not being functional. Then use the other (return) option and box them.

RE: Thermaltake SE HELP - skrtja - 06-30-2018

Thanks. I'll try to call them on Monday. If anyone has any ideas then drop them!

RE: Thermaltake SE HELP - mothered - 06-30-2018

(06-30-2018, 02:45 PM)skrtja Wrote: Thanks. I'll try to call them on Monday. If anyone has any ideas then drop them!

Upon doing that, please reply with their response and we'll take It from there.