[artourbabaev86]

Hello guys. It was my first experience with Amazon SE and i ordered a GTX 1080ti for 950£. It was a new account, first order, and actually i used really bad method - empty box. I picked up a package from post office, because they tried to deliver it when i wasnt home. Like 12 hours after i pick it up, i text support and tell them there is nothing in the box except invoice. They asked me to wait 48 hours and then text back. After 48 hours i text them again, and they said "still no update, please wait 48 hours more cuz we send it to Fulfillment center". I wait another 48 hours, text them again and now they saying that they cant proceed a refund unless i provide a police report.

Thats what i get on e-mail:
We have fully investigated this matter with the carrier. It appears that  the package weighed the correct weight,  upon delivery. The  package was delivered in good condition, with no visible packaging  damage.
Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.  
If you think that someone has intercepted your item, this is a crime,  and we advise you to contact your local police authorities, if  necessary, in order to pursue this matter further.

Actually for now i realize that i used really bad legend for high value item, and in fact that it was only first order. But still i want to know, is there a way to get a refund out of this situation? I dont have opportunity to go to police, i only can call them or chat. If anybody can help me here, i can pay for that.
Even if there is no way to get a refund, i'd like to hear any advises. Its sad for me that i didnt get a refund, but i got experience with amazon SE, and it will surely help me further
Thank you so much!