[Thanu]

Hey guys, I got an update for the latest one I tried using the RMA process. I have said that I ordered the Siberia 840 and when it arrived, the headband was broken. I was then asked for my steelseries firmware but I said I did not have anything of the sort as the brand new headset was broken. I then received this email:

Sorry for the confusion.

Let's get you started on the RMA/warranty approval process!
We'd be happy to proceed from here and transfer your ticket to an RMA specialist! However, to gain an approval for the RMA, we'll need you to reply and attach a digital copy of your receipt showing the date, location, retailer, and product(s) purchased to this ticket.

Please take the following steps with your next reply so we can ensure that you're approved:

Check your Manufacturer Warranty eligibility. 1-2 years depending on your region.
Attach a valid receipt from an authorized re-seller. External links are not allowed. Attach the file in your ticket please!
If you are taking a screenshot of an electronic receipt, we will need to see a full screenshot with the complete URL including the "http" address and the current date on your taskbar. Please avoid removing any elements or cropping this screenshot. Cropping or removal of elements will result in a declined RMA. We cannot accept mobile screenshots at this time.

If you have any questions about the RMA process and how it works, please visit these links: Warranty Coverage and What's an RMA?

Thanks for working with us and for being a loyal SteelSeries customer. We're looking forward to your reply!

Regards,

Ryan S
SteelSeries Support



I was wondering how I should go about this seeming as I have a receipt for it, but I do not have a URL to go with it? If someone could help out with this that would be great!