[Scorpio]

You are totally right @mothered

The only thing you can do in the meantime is just wait for their reply because the Rep told me that people actually investigate the case and give their approval for a replacement so it's not immediate I guess...

that's why SE is also about luck

Can I ask your advice for something else by the way guys?

I want to try an other thing, like the Powerplay from Logitech or a Headset but I don't want to be too greedy with this...
any advice?

i know that this time I have to use a different phone number / name / email and address I guess, I have ot figure it out why (I heard about Spoof term but I have to see more in detail)

Thanks for your message btw, means a lot to me