[udz]

Yeah, I got the same reply a while back when trying to SE a 4 pack, this response is usually warranted when trying to SE a 4 pack//6 pack as the likelihood of the whole pack not working is low and that it's quite expensive. As @mothered says, just continue to send them corrupted files till they give in. (or pay a small fee to someone with the same product you want to SE to fake a video of them not turning on)