[mothered]

Bla, bla, bla they keep on saying this, but just keep on pushing.

Then I told them that they sell it on Amazon and that they are the seller and that I still can't return it to Amazon.

Then they finally gave up and asked for my shipping address.

Persistence (In a controlled manner and to a certain degree), will see you through most SEing attempts. Though there must be an equilibrium- not too dominant and certainly not submissive. The above clearly demonstrates just that.

Keep up the good work.