[f0r3mma]

Did you faced the same issue with apple? If I send the id document then they refund? Or they may ask for the things you said?

they request your documents only to start an investigation, after the investigation you will receive a response from them with their decision on whether you will receive a refund or not

any way to bypass the request? because the return window is closing and in case i have to return it

I don't think there's any way to bypass the request. I'd stick with the story and give them the documents and see how it goes.