[HEIS]

congrats, they usually ask for video proof.

We apologize for the inconvenience but are happy to help.

Please record a short UNEDITED video showing your issues. We need to see 3 essential things in one single video to assess the situation properly and offer the best resolution possible:
1. Order ID (From your email receipt/order history, starts with a # followed by 5-7 digits)
2. Serial No (depending on when your mouse unit was manufactured, the S/N can be found on the bottom of the mouse, the product box the mouse arrived in, or the tag that is glued on the cable near the USB jack)
3. A quick demonstration of the issue.
Please record a short video with your phone or a similar external camera, clearly showing all 3 aforementioned things. You can then:
- Upload it to your Google Drive and share the generated link of the video with us. Don't forget that once the file has been uploaded, you need to right-click on it, click on "SHARE", and then pick "Anyone with the link" under "General Access" so that we can see it.
- Alternatively, you can upload the video to https://streamja.com/, and share the generated link of the video with us in your response.

NOTE 1: All three things (Serial number, Order ID, Demo of the mouse issue) need to be shown in the SAME video.
NOTE 2: If you didn't purchase the product directly from Glorious, please get in touch with the store/retailer you purchased it from to discuss your warranty options. If they are not able to help, kindly get back to us with the suggested video so we can assist you further. In this case, you would need to provide us with the invoice/proof of purchase/receipt you got from the retailer. This should be included in the video you send to us. Alternatively, if you received the product as a gift, kindly try getting in touch with the person who gifted it to you and ask that they provide you with basic proof of purchase that we can use before offering a resolution.