GLORIOUS SUPPORT Wrote:We apologize for the inconvenience but are happy to help.

Please record a short UNEDITED video showing your issues. We need to see 3 essential things in one single video to assess the situation properly and offer the best resolution possible:
1. Order ID (From your email receipt/order history, starts with a # followed by 5-7 digits)
2. Serial No (depending on when your mouse unit was manufactured, the S/N can be found on the bottom of the mouse, the product box the mouse arrived in, or the tag that is glued on the cable near the USB jack)
3. A quick demonstration of the issue.
Please record a short video with your phone or a similar external camera, clearly showing all 3 aforementioned things. You can then:
- Upload it to your Google Drive and share the generated link of the video with us. Don't forget that once the file has been uploaded, you need to right-click on it, click on "SHARE", and then pick "Anyone with the link" under "General Access" so that we can see it.
- Alternatively, you can upload the video to https://streamja.com/, and share the generated link of the video with us in your response.

NOTE 1: All three things (Serial number, Order ID, Demo of the mouse issue) need to be shown in the SAME video.
NOTE 2: If you didn't purchase the product directly from Glorious, please get in touch with the store/retailer you purchased it from to discuss your warranty options. If they are not able to help, kindly get back to us with the suggested video so we can assist you further. In this case, you would need to provide us with the invoice/proof of purchase/receipt you got from the retailer. This should be included in the video you send to us. Alternatively, if you received the product as a gift, kindly try getting in touch with the person who gifted it to you and ask that they provide you with basic proof of purchase that we can use before offering a resolution.

(06-18-2024, 11:14 AM)HEIS Wrote: congrats, they usually ask for video proof.

GLORIOUS SUPPORT Wrote:We apologize for the inconvenience but are happy to help.

Please record a short UNEDITED video showing your issues. We need to see 3 essential things in one single video to assess the situation properly and offer the best resolution possible:
1. Order ID (From your email receipt/order history, starts with a # followed by 5-7 digits)
2. Serial No (depending on when your mouse unit was manufactured, the S/N can be found on the bottom of the mouse, the product box the mouse arrived in, or the tag that is glued on the cable near the USB jack)
3. A quick demonstration of the issue.
Please record a short video with your phone or a similar external camera, clearly showing all 3 aforementioned things. You can then:
- Upload it to your Google Drive and share the generated link of the video with us. Don't forget that once the file has been uploaded, you need to right-click on it, click on "SHARE", and then pick "Anyone with the link" under "General Access" so that we can see it.
- Alternatively, you can upload the video to https://streamja.com/, and share the generated link of the video with us in your response.

NOTE 1: All three things (Serial number, Order ID, Demo of the mouse issue) need to be shown in the SAME video.
NOTE 2: If you didn't purchase the product directly from Glorious, please get in touch with the store/retailer you purchased it from to discuss your warranty options. If they are not able to help, kindly get back to us with the suggested video so we can assist you further. In this case, you would need to provide us with the invoice/proof of purchase/receipt you got from the retailer. This should be included in the video you send to us. Alternatively, if you received the product as a gift, kindly try getting in touch with the person who gifted it to you and ask that they provide you with basic proof of purchase that we can use before offering a resolution.

Quote:Me:

Hi, I own a glorious model d, bought on september of 2023.
I bought it on x store, a portuguese store

I can't contact them so I am contacting you guys directly, attached is the receipt of purchase

SN: 2XXXXXXXXXXXX

Response:

Hello there,

Could you please specify what happened with the mice? Also, please elaborate on why you are not able to contact the retailer.

Stay Glorious.


My response:

Hi, the mouse is jittering on my screen, sometimes it stops, then comes back half a second later and the scroll wheel is also acting up, if I move my mouse too fast it'll switch my guns, basically moving the scroll wheel when I don't want, which has caused me many time to die in FPS games

It says this when I try sending an email to their RMA:

Delivery has failed to these recipients or groups:
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Response:
Hey there,

Thank you for using our gaming mice and sorry to read about this inconvenience.

Let's try the following solutions first:

1) Have you tested a different USB port?

2) If the previous suggestion doesn't work, let's give the following method a try:
Blahblahbalh

Do let me know so I can assist you further.

Thanks!

Stay Glorious

My response:
Hi, done everything still glitchy
I did change usb ports and tested my other mouse (Steelseries one) and it works on all usb ports
I also downloaded the software and did clicked restore and apply, still the same

Response:
Hey there,

Thanks for providing us with the necessary information so far.
I will now be escalating your ticket to one of our higher-tier representatives so that we can assist you further.
Please avoid creating additional live chat or email inquiries as it can delay our response time.
We will get back to you ASAP, although it can rarely take up to 1-2 business days. Please do not worry, though - our core goal is to assist you in the best way possible.

Stay Glorious

Response:
Thank you for getting back to us and for your patience.

I'm sorry to hear that the issue with your device is still present.
For verification purposes, could you kindly please provide us with a picture of the Serial Number for the Mouse?
You can find the Serial Number at the back of the product box or on the tag attached to the cable.

Thanks!

My response:
(Picture of SN under box)

Response:
Hey there

Thanks for providing the requested information.

At this point, we can either offer you a replacement unit for free (shipping included) or provide you with a store credit that has the same value as the Model D Wired if purchased from our website.
You'd be able to use the store credit on our website whenever you want, as it has no expiry date.

No matter what you choose, make sure you've registered here (enter your email and you will receive a login code).
Once you log into your profile, please enter your full delivery address (including your phone number) - you can do this by simply clicking on your avatar on the top right of the screen and then choosing PROFILE.

Then, get back to us with your decision, as well as the email you've used to register.

How would you like to proceed, please?

Stay Glorious,

(06-18-2024, 11:14 AM)HEIS Wrote: congrats, they usually ask for video proof.

GLORIOUS SUPPORT Wrote:We apologize for the inconvenience but are happy to help.

Please record a short UNEDITED video showing your issues. We need to see 3 essential things in one single video to assess the situation properly and offer the best resolution possible:
1. Order ID (From your email receipt/order history, starts with a # followed by 5-7 digits)
2. Serial No (depending on when your mouse unit was manufactured, the S/N can be found on the bottom of the mouse, the product box the mouse arrived in, or the tag that is glued on the cable near the USB jack)
3. A quick demonstration of the issue.
Please record a short video with your phone or a similar external camera, clearly showing all 3 aforementioned things. You can then:
- Upload it to your Google Drive and share the generated link of the video with us. Don't forget that once the file has been uploaded, you need to right-click on it, click on "SHARE", and then pick "Anyone with the link" under "General Access" so that we can see it.
- Alternatively, you can upload the video to https://streamja.com/, and share the generated link of the video with us in your response.

NOTE 1: All three things (Serial number, Order ID, Demo of the mouse issue) need to be shown in the SAME video.
NOTE 2: If you didn't purchase the product directly from Glorious, please get in touch with the store/retailer you purchased it from to discuss your warranty options. If they are not able to help, kindly get back to us with the suggested video so we can assist you further. In this case, you would need to provide us with the invoice/proof of purchase/receipt you got from the retailer. This should be included in the video you send to us. Alternatively, if you received the product as a gift, kindly try getting in touch with the person who gifted it to you and ask that they provide you with basic proof of purchase that we can use before offering a resolution.

(06-27-2024, 05:40 PM)HEIS Wrote: tried just now, still same video request

(06-18-2024, 10:33 AM)pepes Wrote: SE with SN and fake pdf receipt
Just email, explain a bogus problem with the mouse, send the SN and a pic of it (below the box) as well as a fake pdf

Got a new mouse sent and on the way

(06-27-2024, 12:37 PM)pepes Wrote: I got a great representative then I'll share my conversation here:

Quote:Me:

Hi, I own a glorious model d, bought on september of 2023.
I bought it on x store, a portuguese store

I can't contact them so I am contacting you guys directly, attached is the receipt of purchase

SN: 2XXXXXXXXXXXX

Response:

Hello there,

Could you please specify what happened with the mice? Also, please elaborate on why you are not able to contact the retailer.

Stay Glorious.


My response:

Hi, the mouse is jittering on my screen, sometimes it stops, then comes back half a second later and the scroll wheel is also acting up, if I move my mouse too fast it'll switch my guns, basically moving the scroll wheel when I don't want, which has caused me many time to die in FPS games

It says this when I try sending an email to their RMA:

Delivery has failed to these recipients or groups:
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Response:
Hey there,

Thank you for using our gaming mice and sorry to read about this inconvenience.

Let's try the following solutions first:

1) Have you tested a different USB port?

2) If the previous suggestion doesn't work, let's give the following method a try:
Blahblahbalh

Do let me know so I can assist you further.

Thanks!

Stay Glorious

My response:
Hi, done everything still glitchy
I did change usb ports and tested my other mouse (Steelseries one) and it works on all usb ports
I also downloaded the software and did clicked restore and apply, still the same

Response:
Hey there,

Thanks for providing us with the necessary information so far.
I will now be escalating your ticket to one of our higher-tier representatives so that we can assist you further.
Please avoid creating additional live chat or email inquiries as it can delay our response time.
We will get back to you ASAP, although it can rarely take up to 1-2 business days. Please do not worry, though - our core goal is to assist you in the best way possible.

Stay Glorious

Response:
Thank you for getting back to us and for your patience.

I'm sorry to hear that the issue with your device is still present.
For verification purposes, could you kindly please provide us with a picture of the Serial Number for the Mouse?
You can find the Serial Number at the back of the product box or on the tag attached to the cable.

Thanks!

My response:
(Picture of SN under box)

Response:
Hey there

Thanks for providing the requested information.

At this point, we can either offer you a replacement unit for free (shipping included) or provide you with a store credit that has the same value as the Model D Wired if purchased from our website.
You'd be able to use the store credit on our website whenever you want, as it has no expiry date.

No matter what you choose, make sure you've registered here (enter your email and you will receive a login code).
Once you log into your profile, please enter your full delivery address (including your phone number) - you can do this by simply clicking on your avatar on the top right of the screen and then choosing PROFILE.

Then, get back to us with your decision, as well as the email you've used to register.

How would you like to proceed, please?

Stay Glorious,

I requested a mouse replacement and now I got it (arrived today)

---

(06-18-2024, 11:14 AM)HEIS Wrote: congrats, they usually ask for video proof.

GLORIOUS SUPPORT Wrote:We apologize for the inconvenience but are happy to help.

Please record a short UNEDITED video showing your issues. We need to see 3 essential things in one single video to assess the situation properly and offer the best resolution possible:
1. Order ID (From your email receipt/order history, starts with a # followed by 5-7 digits)
2. Serial No (depending on when your mouse unit was manufactured, the S/N can be found on the bottom of the mouse, the product box the mouse arrived in, or the tag that is glued on the cable near the USB jack)
3. A quick demonstration of the issue.
Please record a short video with your phone or a similar external camera, clearly showing all 3 aforementioned things. You can then:
- Upload it to your Google Drive and share the generated link of the video with us. Don't forget that once the file has been uploaded, you need to right-click on it, click on "SHARE", and then pick "Anyone with the link" under "General Access" so that we can see it.
- Alternatively, you can upload the video to https://streamja.com/, and share the generated link of the video with us in your response.

NOTE 1: All three things (Serial number, Order ID, Demo of the mouse issue) need to be shown in the SAME video.
NOTE 2: If you didn't purchase the product directly from Glorious, please get in touch with the store/retailer you purchased it from to discuss your warranty options. If they are not able to help, kindly get back to us with the suggested video so we can assist you further. In this case, you would need to provide us with the invoice/proof of purchase/receipt you got from the retailer. This should be included in the video you send to us. Alternatively, if you received the product as a gift, kindly try getting in touch with the person who gifted it to you and ask that they provide you with basic proof of purchase that we can use before offering a resolution.

Try with a local store or a store from your country and fake a PDF from them if you can? I did that, they asked me why I couldnt get in touch with them, look at my reply above