[condariano]

Its sounding like LIT might be your best bet here given that they have indicated that they are receptive to solving issues of this nature.

Try and find a boxer that has a know track record of success with the carrier in question

The thing is, I can’t find one and I’m not sure how to look for one. I reside in Australia and they have given me an Australia Post prepaid label so if anyone could recommend a boxer that would be really helpful.