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You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


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Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

Which FTID version and courier did you use? Never even heard of this shop before