[jumba]

Which courier delivered it?

[dwaboutit81]

Which courier delivered it?

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

[Gliggy]

Which courier delivered it?

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

.
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Everything I write here is completely false!

[dwaboutit81]

Which courier delivered it?

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


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Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

[Gliggy]

yodel as well , I contacted them via live chat and they checked gps and maps to prove the door in the picture was mine, which made them reject my claim, what could I do from here?

You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


——

Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

[llllllllIllIl]

You should have contacted office live chat not Yodel. Office don’t always look into it thoroughly, send you a disclaimer and just claim the amount back from Yodel via their insurance which takes around a week. I’ve done it plenty of times but once Yodel called me after Office processed refund because the proof of delivery showed someone receiving it. Unusual that they followed up on it and contacted me personally. Only other time I’ve been chased up by a courier was with a DNA with DPD..


——

Everything I write here is completely false!

I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

Which FTID version and courier did you use? Never even heard of this shop before

[Gliggy]

I did contact office live chat they told me according to gps and maps it has been delivered correctly

Ok I thought you meant you’d contacted Yodel. Take the shoes back to store, re-order under a new account and try DNA again. If it fails and is a normal delivery then FTID them and chase up a week later and refund no questions asked. Office are easy peasy

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Everything I write here is completely false

Which FTID version and courier did you use?  Never even heard of this shop before

V1 is good to go, just make sure you take out any identifiable information. It's a yodel returns drop off which you have to pay upfront online and then you get the label.

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Everything I write here is completely false

[jumba]

If anyone needs help with the FTID part PM me.

[keebz]

If anyone needs help with the FTID part PM me.

What was the end result of your office DNA?

[jumba]

If anyone needs help with the FTID part PM me.

What was the end result of your office DNA?

REFUND confirmation came today.

DNA -> CLAIMS FORM -> REFUND

process took about 8 days.