[Spatialize]

Thank you, that is really good to know.

It is very possible that PayPal will refund you if they provided the wrong tracking number.

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Congrats!

Seems like EU has more succes with Microsoft.

Yeah, here’s hoping the tracking number works out. Seems PP is giving them two weeks to respond so it will be a while before I get word on anything.

In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

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If your claiming DNA and opening a PP dispute it wont work. As soon as PP see the tracking information regardless of its delivered or not its an auto fail.

UK Based - Ordered Series X - Phoned Microsoft and spoke to someone from USA / CAN - Told them item was tampered Toaster received instead of Series X - Got reply from Microsoft saying they are investigating - Used Inspect element to change the email to (They cant help me I would need to contact delivery company) - screenshot sent to PP wrong item received - 7 days full refund and another mail from Microsoft apologising.

None of the above is true and is only a statement from a book I read recently.

nice one i may ty it this week, whats the need for inspect element to change email for?

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

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If your claiming DNA and opening a PP dispute it wont work. As soon as PP see the tracking information regardless of its delivered or not its an auto fail.

UK Based - Ordered Series X - Phoned Microsoft and spoke to someone from USA / CAN - Told them item was tampered Toaster received instead of Series X - Got reply from Microsoft saying they are investigating - Used Inspect element to change the email to (They cant help me I would need to contact delivery company) - screenshot sent to PP wrong item received - 7 days full refund and another mail from Microsoft apologising.

None of the above is true and is only a statement from a book I read recently.

What did Microsoft apologize for? Also did PayPal require you to send anything back or anything like that

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?