RE: SE ROYAL MAIL 12-01-2023, 02:17 AM
#12
(12-01-2023, 12:03 AM)mike oxlong Wrote:(12-01-2023, 12:00 AM)Jhxxhdudjshd Wrote:Nah the company is not from the uk so I can’t really negotiate can I ? And yeah I claim dna RTS is my backup 😉(11-30-2023, 11:19 PM)mike oxlong Wrote: Merchant asked me for a lost certificate so he can refund me so I have to nah ?
If you are in the UK, then this definitely isn't the case. The consumer is never the one who is responsible for dealing with the shipping company. Am I right in saying you have claimed DNA for this item?
Ye that will make it a bit more difficult. I'm not 100% sure on how laws apply when dealing with foreign companies. If they have a uk business address and 'operate' in the UK then I believe you still might be protected by UK laws. You could go back to them and say a 'lost certificate' isn't really a thing in the UK?
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