[Swoon]

Contacted zara on the 9th (dna claim) and since then been contacting them every 2 days and each time they say that they are waiting for a response from the courier and that they will give me a response in 48 hours in which they don't. The picture was perfect for dna. Should I keep on pressing zara or even contact royal mail.

Keep contacting them, if they don´t give u a response in a close timeframe, try to escalate the case.