Failed section 75, any advice for next steps? 10-21-2023, 07:52 PM
#1
Recent section 75 claim decided against me for arbitrary reasons. I really think the handler just didn't care about my case as there was an obvious breach.
Not sure whether I should appeal the decision and go through a few more months of debating with their section 75 team OR tell the retailer (Apple) that I mysteriously found the item and would be grateful if I could still return it?
Thoughts? Really confused on what to do next.
[Edit]
Should also say this comes months after the actual purchase so would have to beg Apple to be lenient.
[Edit 2]
Another point, this was the WIR method. I escalated the issue multiple times and got nowhere with Apple. Filed section 75 but they're claiming I haven't provided enough evidence for WIR (total bs). Now, I just want to get rid of the item and state that there was a misunderstanding/the item was somehow left on my doorstop one day (awful excuse). The item has never been turned on so I can ask them to confirm that it has never been used.
Not sure whether I should appeal the decision and go through a few more months of debating with their section 75 team OR tell the retailer (Apple) that I mysteriously found the item and would be grateful if I could still return it?
Thoughts? Really confused on what to do next.
[Edit]
Should also say this comes months after the actual purchase so would have to beg Apple to be lenient.
[Edit 2]
Another point, this was the WIR method. I escalated the issue multiple times and got nowhere with Apple. Filed section 75 but they're claiming I haven't provided enough evidence for WIR (total bs). Now, I just want to get rid of the item and state that there was a misunderstanding/the item was somehow left on my doorstop one day (awful excuse). The item has never been turned on so I can ask them to confirm that it has never been used.
(This post was last modified: 10-21-2023, 08:09 PM by shadowshaymin.)
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