[jefff]

Hi, I recently tried the WIR method on Amazon, which I thought through quite well and the difference in weight of both products was only 10g. The item I was trying to get was an iPhone. Anyway, after sending back the wrong item, their representatives claim that I sent back the wrong product and not the one I received (they still insist that according to their information I received the correct item and they do not want to change their mind). They claim that the decision is final and will not give me a refund.

The question is whether in such a situation it is worth submitting CB to the provider of my card and are the chances of winning it high? What should such an application contain for me to be successful?

Strange, can you please share the email from amazon ? (hide ur order number)

"The shipment contained the correct item when it left our fulfillment center. We will not do a refund in this case." blah blah blah

I have tried to appeal and escalate this matter but they keep sending the same similar copy paste messages. I read here on the forum that someone already mentioned the same problem when they sent the wrong item back. Amazon first forces you to send back the wrong item, and when you do, they write to you that you sent back the wrong item and they are unable to give you a refund. They simply claim that the originally ordered item was in the shipment from the beginning.