[andrew1774]

UPDATE

Code:

Thank you for your patience with us throughout your case. This is Dennis once again. I have rechecked the request for this case and proof of the damage of the Razer mouse is important documentation for the claim. We did have the other photos regarding the damages caused but we cannot validate this from our end if we do not have an image of the device that caused this itself. We hope for your understanding with regard to the processes we have for claims like this. We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.

Unlucky 🤡 Just wasted time 🤡

Could you try to give them a call and see if you can move something with that?

Nah, i won't do that, my skills are not enough to handle a call