• So first question is it possible to do it through chat?
  
• I have SN of wireless deathadder v3, what reason for contacting them would be better for your opinion? Would be okay if i will say that it's just not working at all?
  
• What if they will ask to send them it back?
  
• If they will ask for some picture\video proof will be corrupted file method suitable for that?
  

(07-25-2023, 12:36 PM)andrew1774 Wrote: UPDATE

I've contacted them via email, for now here is what they sent to me:

Code:

Good day! Thank you for contacting Razer Technical Support. Based on the problem description that you’ve provided us, it says there that you’re having issues with your Razer DeathAdder V3 Pro. We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this. Please let us know more about what happened. A little more detail on the issue would be very helpful. • Can you tell us more about your device's issue? • When did this first occur? • When does the issue usually occur? • What happened prior to this issue? • Is there any physical damage to the device? • Did you do any software updates prior to the issue? If yes, did the issue start after the update? • What have you done so far in trying to resolve the issue? For documentation purposes, attach a short video that shows your device's issue. To ensure that your computer system is up to date. Kindly provide the information as follows. Type in "winver" on your search tab and gather the information for Windows Specifications. • Edition: • Version: • OS Build: Open Synapse software and go to Settings and click "about" Synapse • Synapse Version: Also, we would really appreciate it if you can fill in the following information, and send it back to us. It will be used later on. Phone Number: (e.g. 1.2.3.4.5.6.7.8.9.0) Street Address: City: State/Province: Postal Code: Country: We will also require a PDF copy of the receipt. For products purchased from Amazon, Best Buy, and etc., we need a PDF file of the receipt. To get the PDF file, simply: 1. Open a Google Chrome browser. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click View or Print Invoice on the top of the order summary. 5. Press CTRL + P, change the destination to PDF and click on the Save button. For purchases from a local store, we will need a photo of the physical receipt. For purchases from our Razer store, we will require the order number. Please keep us posted by responding to this email. For immediate assistance, you may also chat with us at https://support.razer.com/contact-support/?c=us Please take note of your case number 230725-002474. We appreciate your patience and understanding. Please stay well and healthy. Looking forward to hearing back from you. All the best, RΛZΞR Technical Team If you need to share a file larger than 25 MB, please check out our answer on <How to upload and share files larger than 25 MB> and link it to: https://mysupport.razer.com/app/answers/detail/a_id/4011 Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you.

---

So, for now i want to make short story about that i was gifted a gaming mouse for my birthday from sibling and after few days when i had time to try it it didn't work, my friend had same mouse and i have asked him to bring me his mouse for test and it worked fine on my pc but that which was gifted to me is not working at all.

Therefore if they will ask for POP i can't have POP cuz it's a gift.
Photo/video will give to them nothing cuz mice is not destroyed or smth so any picture will work with saying that phone can make only pictures.
But there is still a thing that they can ask for return that broken mouse and i don't know how to handle that.

What else they can ask me for?
Want to be fully prepared to more often cases occured

@mothered i would be very glad if you will bring a little bit of your attention

(07-25-2023, 01:35 PM)Jhxxhdudjshd Wrote:

(07-25-2023, 12:36 PM)andrew1774 Wrote: UPDATE

I've contacted them via email, for now here is what they sent to me:

Code:

Good day! Thank you for contacting Razer Technical Support. Based on the problem description that you’ve provided us, it says there that you’re having issues with your Razer DeathAdder V3 Pro. We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this. Please let us know more about what happened. A little more detail on the issue would be very helpful. • Can you tell us more about your device's issue? • When did this first occur? • When does the issue usually occur? • What happened prior to this issue? • Is there any physical damage to the device? • Did you do any software updates prior to the issue? If yes, did the issue start after the update? • What have you done so far in trying to resolve the issue? For documentation purposes, attach a short video that shows your device's issue. To ensure that your computer system is up to date. Kindly provide the information as follows. Type in "winver" on your search tab and gather the information for Windows Specifications. • Edition: • Version: • OS Build: Open Synapse software and go to Settings and click "about" Synapse • Synapse Version: Also, we would really appreciate it if you can fill in the following information, and send it back to us. It will be used later on. Phone Number: (e.g. 1.2.3.4.5.6.7.8.9.0) Street Address: City: State/Province: Postal Code: Country: We will also require a PDF copy of the receipt. For products purchased from Amazon, Best Buy, and etc., we need a PDF file of the receipt. To get the PDF file, simply: 1. Open a Google Chrome browser. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click View or Print Invoice on the top of the order summary. 5. Press CTRL + P, change the destination to PDF and click on the Save button. For purchases from a local store, we will need a photo of the physical receipt. For purchases from our Razer store, we will require the order number. Please keep us posted by responding to this email. For immediate assistance, you may also chat with us at https://support.razer.com/contact-support/?c=us Please take note of your case number 230725-002474. We appreciate your patience and understanding. Please stay well and healthy. Looking forward to hearing back from you. All the best, RΛZΞR Technical Team If you need to share a file larger than 25 MB, please check out our answer on <How to upload and share files larger than 25 MB> and link it to: https://mysupport.razer.com/app/answers/detail/a_id/4011 Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you.

---

So, for now i want to make short story about that i was gifted a gaming mouse for my birthday from sibling and after few days when i had time to try it it didn't work, my friend had same mouse and i have asked him to bring me his mouse for test and it worked fine on my pc but that which was gifted to me is not working at all.

Therefore if they will ask for POP i can't have POP cuz it's a gift.
Photo/video will give to them nothing cuz mice is not destroyed or smth so any picture will work with saying that phone can make only pictures.
But there is still a thing that they can ask for return that broken mouse and i don't know how to handle that.

What else they can ask me for?
Want to be fully prepared to more often cases occured

@mothered i would be very glad if you will bring a little bit of your attention

They may ask for a proof of destruction rather than return. Also, both times I tried razer, I used fake POP and they did not check them.

• Which shop have u used POP from?
  
• What did you do in case of giving proof of destruction?
  
• How much time ago you did last SE on them?
  

(07-25-2023, 02:48 PM)andrew1774 Wrote: Oh, all time before i was thinking that POD it's just photo\video proof in case the device was destroyed during delivery... They actually ask for destroying device and record proof of it's actually destroyed by user if user reports it's not working. It got clear now. So what to do with POD in this case?

(07-25-2023, 03:07 PM)Jhxxhdudjshd Wrote:

(07-25-2023, 02:48 PM)andrew1774 Wrote: Oh, all time before i was thinking that POD it's just photo\video proof in case the device was destroyed during delivery... They actually ask for destroying device and record proof of it's actually destroyed by user if user reports it's not working. It got clear now. So what to do with POD in this case?

You will have to pay someone to Photoshop it or have a fo yourself. Wired keyboards are the easiest as you only need to Photoshop a cut cable and that's it. With mice and other items they request you to take the serial number sticker off and cut it up which can get complicated if you aren't good at Photoshop.

(07-26-2023, 04:28 PM)andrew1774 Wrote: UPDATE
Got answered with this:

Code:

Good day! I hope this email finds you well. Thank you for contacting Razer Technical Support. My name is Shelden, and I will be assisting you with your case. Please take note of your case number 235555-112674 for future reference. We appreciate your prompt response, going back with your case. Please lso provide the following information below for us to validate the warranty claim: Building/APT., Floor #: Street address: City: State/Province: Postal code: Country: Subscribed to RazerCare: Yes/No? Place of Purchase: Date of Purchase: We would also need a PDF copy of the proof of purchase in case a warranty claim would be needed. To download a PDF proof of purchase from Amazon, please follow these steps: 1. Go to Amazon's website. 2. Go to Your Orders. 3. Click View Order Details next to the order. 4. Click Print Invoice on the top of the order summary. 5. When you click Print, you should see a drop-down list for the printers. Select Save as PDF. We will proceed accordingly once the information has been provided. We are looking forward to your response. Until then, please stay safe and take care. All the best, RΛZΞR Technical Support

Will try to whine but i guess it won't give any move forward.
Told that it got in fire while bro was playing and got skin burn ;d