[andrew1774]

UPDATE

Code:

My name is $$$ from Razer Escalations Team and I'll be the one who will further assist you with your concern. We hope that you're in good health. We understand the urgency of this matter and our team is closely monitoring your case. As of this writing, we are still waiting for feedback from the appropriate team. Don't worry, a follow-up has been made. Once we have it, we will contact you right away. We appreciate your patience and understanding on this matter. Have a good one!

Still waiting..