[Fagottino89]

UPDATE

Code:

Thank you for reaching back to us and for providing further information in regards to your case. We apologize for the inconvenience that you're having right now. Rest assured that I will help you with this and I'll do my best. By the way, my name is ###  and I am one of the Razer Escalations Team. We would like to confirm if you still have the mouse in your possession. Please know that we need to retrieve the mouse for further review. Once we have the information, we will be able to check and determine the necessary steps for the issue as soon as possible.

These guys... I told them few times that it has burned totally and i threw it to garbage and don't have it.
Don't know to say now, may be repeat again that i threw it to trash cuz of health danger and remind that i have completed their demand with photo of burned table, any suggestions?

Yes just do that, act also a bit annoyed, as you complied with their requests so far, let's see how it goes

They very weird answer with so big time delay o_o
I was like waiting for answer around 7 hours.
Btw every time i get answer from different people.

7h is not so bad, other companies may take one day up to 7 days if they think they need that time to investigate