[Fagottino89]

UPDATE

Code:

Good day! Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today. We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out. This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem. For us to proceed, can you provide us with the lacking information below, please? Phone: Country: Date and time of incident: Location of Incident: What devices are connected (daisy-chained)? Once the information above is provided we will proceed with your case accordingly.

Am I wrong or they're asking you this for the third time? If so, comply with their requests, but push a bit for a solution as well