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Personally I haven't got much experience. From what I've read it could take weeks or could be a very short time. You should just act like a disappointed customer and contact them very frequently.

I still haven't got any reply, what should I do? @mothered

give them a call if possible or insist. The strategy is being adamant, they’re probably avoiding to answer to discourage you in case you’re faking it. Is it working?

I can't call, but spamming seems weird.