[oorsi]

The package weight and reported condition upon delivery.

Tell them to provide evidence of the above.

I've requested them to show evidence but they keep saying I need a police report. Even asked them to escalate the chat but they're now just ending the chat saying they can't help further. Would police close the report quickly I'm claiming that the Apple box was empty and not that the package was stolen?

EDIT: This was part of their latest email "Based on the information from the shipment details provided by the carrier, they have stated that the package was accurately delivered with the correct weight and items to the address on file. So before we can take any action, we would require a police report filed by you.."