[oorsi]

Hi,

This is my first SE so please bare with me!

I ordered Apple AirPods Pro 2 from Amazon. At delivery, I had to give a OTP. After this, I contacted support saying that the item arrived, the amazon packaging appeared undamaged and that the AirPods box was sealed. However, there were no AirPods in the actual box except from the charging cable and the replacement earbuds. The account I ordered from is clean (I think) - it has 39 legit orders and only 1 refunded item (a screen protector).

I got the following response from the chat rep:
"Based on the delivery details, we believe the item was included and delivered. In particular we have considered information from our records, as follows which show the item was delivered: - The package weight and reported condition upon delivery. You may wish to contact your local police authorities to pursue this matter further."

What should I say to get them to avoid asking for the police report and continue with my claim?

Any help would be greatly appreciated!