[Wreck_C]

I tried saying the box was empty to which they said for me to file a PR.

The phone Is too heavy to EB.

I'm surprised they didn't cross-check the consignment's weight.

Could I try again and open another chat and tell them I received something else?

They'll most likely refer to records pertaining to your DNA claim.

Yeah they said the weight was how it should be before they dispatched it so they wouldn't give a refund. Other route was PR but my police station wasn't  going to give one anytime soon so I'm going to just return it. I also got a warning email from ofm.

You should continue and do a PR if you have to. The refund request already flagged your account (hence OFM email).