[Equilibrium]

@mothered take a read of their response please

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Please note that document provided is not valid.

Please note you can request a police report online.

Metropolitan Police Reports are one of the reports that are valid:
Report a crime that happened online - ROC Number
Report something else Metropolitan Police - Leicestershire BCA Number
Report stolen property - SP Number

We regret to inform you that without the hard copy Police report (which generally includes Police station details and stamp), we are unable to proceed with the investigation further.

Kindly reply with the requested documents to resolve this issue at the earliest. Please be advised that the investigation may be closed if the requested documents are not received.

We sincerely apologise for the inconvenience caused to you in this matter and look forward hearing from you.
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I've emailed back saying escalate this to a supervisor and attached the email chain of the actual police saying due to no evidence of tampering they won't open a CRN but have supplied a log number. Told them how angry I am etc and how I've done everything they have asked for and the only way for me to get a CRN is to lie to the police about tampering.

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My actual reply

As per your previous reply that I need a police report and the log number will not suffice. I have attached the email chain from the police after doing as you said and trying to file a report online. I can do no more as the police have literally said they don't issue reports or crime references for packages not tampered with. I can't do any more than that? Please escalate this to your supervisor as I'm getting very upset and frustrated now. I have received a package missing the main item of an order, complied with every request as you've made it and I can do no more. If I could get a Crime number I would but they won't issue one. Just short of lying to the police to say it has being tampered with I can't do anything else, so you would be suggesting for me to lie just to obtain one.