[hellolife]

nevermidn, they apologised and refunded me  the amount lmfao

  What did you do to get them to reverse their decision.  I'm having the same situation.  Sent wrong item back   and got an email from them like yours "we cannot issue a refund until we have the correct item"  . 

Replied back saying it was in fact correct because it was WIR

But keep getting same copy+paste from the buyer-returns@az email .  blah blah " we cannot issue a refund until we receive the correct item"

Contacted regular support but they said they cannot do anything and to reply to the email from the returns department.  Feels like an endless loop .