[Robbinhoodd]

This is the second time I have attempted to DNA Lego on the same address, which was jigged, and the third time I tried to DNA them. All other info had been changed, I also used new device and VPN and card.

The customer rep I spoke to said that they would send my DNA claim for review to a back office team, and I got an email stating that upon review, they would be unable to reship or refund and to contact my bank. I find this quite odd since Lego has been notoriously easy to DNA in the past. I called them again and supposedly these decisions are final, based on what the their manager said.

The only proof of delivery is a name, not even a signature or picture, and it's not even name that can be associated with me.

I know that Lego had updated their systems last week for my region. Just documenting my experience in case this starts to become an ongoing issue.