[Fagottino89]

They replyed again repeating the same thing of the last email of some day ago.
That they received the wrong item and they will dispose of that, that bottles are found in the box, and that ups thinks it’s a fraudolent shipping. This time they added that they close the case and no more investigations will be done.
Now, I don’t know if let this die here, or just keep insisting that i just shipped the consolle in the right way and i want it back. And maybe say that i will take legal action against them (that i will not take
Someone here has been in a similar situation and continued to insist? (Someone that has really lost a consolle in some strange way i think it would insist until death
Thoughts? @mothered

For the approach you used you need to insist until death, or at least for a month or two; think that you for real had an xbox and someone scammed you changing it with some bottles of water, would you really give up at the first no? Ask for the case to be escalated to higher managers and see what happens