[mothered]

At this point i would insist that i just left the consolle at ups and i can’t accept to loose it like that, and tell that i hope the can help me so solve this. And if nothing changes insist that the consolle was under their responsibility and if they don’t solve i will report this to the consumer association.

Good luck.

I contacted microsoft again and they said that further investigation is required, they will leave the ticket open and contact me in a couple of days.
So there is still hope, i will just maintain my position

Yes, be sure to remain firm with your claim.