[mothered]

I am on the same boat but I paid by PayPal and waiting what PP says now

Good luck my friend, as far as I know PayPal is usually on the side of buyers in these situations.

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I thought the evidence would be the fact that I sent this return with the label that zalando gave me and they are responsible for what happened to the return after it reached their warehouse. In addition, I have a receipt confirming that the return was sent.

In that case, hit a chargeback.

I think I'll give it a try.

Good move.

Be sure to provide all evidence In support of your claim to the bank.