[jefff]

Hi, recently I tried to hit zalando with the ftid method, which in December brought me a lot of success with them with no issues. Yesterday it's been 14 days since I mailed the envelope and I chatted to them, the representative couldn't process the return himself (even though they used to be able to in the past) and asked me to send a legal statement. I sent them back a signed statement and today they sent a message that the package was delivered but the warehouse did not receive the product marked as returned. They didn't write any details that the package was empty or anything so I'm sure the method worked. I asked them to send me photos of what the package they received looked like and photos of the shipping label but they keep sending me the same message that they apologize for the late return but in this case they will not grant it to me. Has anyone had a similar situation with Zalando recently? Is there any way to fix this and get them to issue a refund?